We’ve recently added the ability to take deposits through simpleERB and many of our users have already taken the ball and run with it. One of the great things we find, is that our users all have different ways of using the system. We’ve seen that taking deposits is no different.

In basic terms, we set deposits up so that restaurants could take deposits or card details for bookings at certain times. Whether the deposit was being taken on specific days or in a certain time period, for example Christmas, it was a simple process. Of course, along then came our users who made us think of different ways in which they might want to use the deposits system.

We already have offers in the pipeline (shhhh, it’s still under wraps!) but our users have asked now that we’re doing deposits, can they sell ‘tickets’ or take full payment in advance. We’ll have an elegant solution for this in the future, but for now, it’s still something which can be done.

You might be running a charity dinner or your restaurant may only offer a set menu and for this reason, you’d maybe want people to pay in advance. Say, for example, that on a Saturday night you are always booked up weeks in advance, especially at 8pm, you can tailor the deposit settings within simpleERB to take a payment for bookings only at that time.

How do I set it up?

Easily! Once you’ve configured your simpleERB account to your Stripe account, you’ll need to set up some rules.

Within the deposit settings, choose to set a deposit for the day and time at which you want to take a payment for. e.g. If you’re selling tickets to a dinner, select the start time of the event and make it the same as the end time. Then select the deposit amount in if you require the payment to be completed in advance. And that’s it, done!

When customers go to book at this time, they will be asked for full payment and will be automatically sent a payment link or if they book via the widget, they’ll get the chance to pay there and then.

If you have any questions about deposits, please email us on help@simpleerb.com or refer to the help guide within your simpleERB account.

 



If you’re looking for an alternative to ResDiary to reduce restaurant no shows, a curse for restaurateurs, here’s how to reduce them to near zero.

If a restaurant is working on a small profit margin, a few no shows on a busy night can be the difference between working for nothing and turning  a profit.

simpleERB has the tools to enable you to reduce the financial cost of  your no shows  dramatically.

Automatic booking reminders

You can set any number of these these up to go to customers. e.g.  if someone books a long way ahead, one can go  a month before their date of arrival and another a couple of days before.

They can go by email or sms/text.

How to reduce restaurant no shows

Diners can be sent sms/text or email reminders of their reservation.

 

 

Hold credit cards securely in a PCI compliant manner

You don’t want to be holding people’s credit card numbers in any other form.  You would be leaving your self wide open to fraud and even be fined by your bank or credit card company. simpleERB has integrations with Stripe and Paypal to let you do this.

Take deposits

Again our integrations with Stripe and Paypal allow you to do this.

simpleERB gives you full control, so if you want to only insist on credit card numbers for your busy times like Friday or Saturday nights you can do this. Or only for Xmas. Or only for Valentines Day. Or only for bookings of over 10 covers…

Here is how simple it looks in simpleERB…

simpleERB credit card capture

Hold credit cards in a PCI compliant way. Take deposits.

The last thing is, all of these ideas are simple to implement. And quick. Immediately actionable tactics to help reduce restaurant no shows.

Does it work? Yes! Here is one of customers talking:

“At Ben’s Cornish Kitchen in Marazion, we started taking deposits using the simpleERB booking system. No shows virtually vanished overnight. We’ve had no complaints and no wasted seats. We’re very happy!”

p.s. You could always go  “All ticket” – and charge everyone in advance. Just a thought…simpleERB lets you do that as well 🙂



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