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simpleERB features

How can Christmas party nights benefit restaurants?

simpleERB has experienced a surge in enquiries this year regarding the optimal setup of their restaurant diary for efficiently handling Christmas party night bookings. With restaurants always looking for ways to boost revenue, we believe it's crucial to highlight the benefits of offering party nights...
Chelsea
Chelsea

Updates

simpleERB - Update Release 16.2

The recent simpleERB release was deployed for a couple of necessary system updates and a few setting changes outlined below.SMS credit purchase settingPreviously we had to remove the SMS credit purchase setting to deter spam/bot users from creating fake accounts. We have now re-enabled the feature, ...
Chelsea
Chelsea

Tips & advice

Christmas menus at the ready...

With the festive season approaching quickly, now is the time to start planning and making booking policy changes to increase and secure your revenue for the silly season. Are you going to take prepayment in advance for your set festive menus?Will you enforce a no show / late cancellation penalty?Are...
Chelsea
Chelsea

Tips & advice

How do substantial deposits/prepayments benefit in the reduction of no-shows and cancellations?

Taking deposits or prepayments to prevent no-shows or late cancellations is not a new trend, its value is often overlooked or evaluated as not the right process for the restaurant. It’s becoming more frequent to capture a card to secure against a booking, however, this process is not often a foolproof...
Chelsea
Chelsea

Tips & advice

Payments providers and revenue leakage via deposits and ticketing - and what to do about it.

Payments companies may be unaware of leakage of revenue to software providers and their payfacs when their restaurant customers start to charge deposits or ticket their reservations. These deposits or ticket payments will flow to the restaurant reservation system and their chosen payfac. These sums ...
Chelsea
Chelsea

Release Notes

simpleERB New feature -Facebook booking integration.

You may have recently noticed a new setting in simpleERB, Facebook Booking Integration. Previously, changes to Facebook meant simpleERB was required to become a booking partner in order to offer users the integrated ‘reserve’ action button. This proved difficult, however, fortunately our recent partnership...
Chelsea
Chelsea

Updates

simpleERB - Update Release 16.1

simpleERB has made a few small updates and bug fixes.Character limit counter for SMSYou can send SMS's that contain more than 160 characters, however, the maximum excess is 198 which equates to 3 SMS credits as the encoded message needs to be sent to the recipient in 3 segments. We have now created ...
Chelsea
Chelsea

simpleERB features

Step into Christmas...on the right foot with these restaurant marketing tips.

At simpleERB, we are starting to feel the Christmas spirit creep in as we have already received support queries looking for advice on how to best set up Christmas promotion bookings such as; festive menus, afternoon teas and party nights. After the hospitality industry lost the past two Christmas trades...
Chelsea
Chelsea

Tips & advice

Are you ready for Christmas?

With the festive season only two months away and this being the first Christmas since lockdowns and all restrictions ended, now is the time to start planning and making booking policy changes to increase and secure your revenue.Are you going to take payment in advance for your set festive menus?Will...
Chelsea
Chelsea

Release Notes

simpleERB - Update Release 16.0

simpleERB has had a small update with a couple of tweaks and new features.Fix to the mobile contact number fieldThere was bug with the mobile contact number adding additional international codes to the front of the number. This has now been resolved for new customers added. Any existing customers with...
Chelsea
Chelsea

Release Notes

simpleERB Update Release 15.9

simpleERB has had some big changes in this release with the launch of two brand new features and then a few features improvements. Table Turn Time by Covers You can now set up, in the Advance Table Turn Time setting, stay times specifically allocated for certain cover sizes. Cancellation policy & cancellation...
Chelsea
Chelsea

Release Notes

simpleERB Update - Release 15.8

simpleERB has recently had some feature updates and small bug fixes. Please see these outlined below.
Chelsea
Chelsea

Hotels

How simpleERB is helping a restaurant monitor customer B2B booking referrals.

At simpleERB, we get quite a few unique requests for reports, booking requirements, and management features that restaurants are hoping we can assist them with. Each restaurant has its own unique processes and with the help of simpleERB’s various features, we are able to normally find a suitable solution...
Chelsea
Chelsea

simpleERB features

Within simpleERB can customers select an area to be seated in?

Since the onset of COVID and the subsequent reopening of hospitality with the main focus on outdoor dining, the most common question our team has had is: Can customers select which area to be seated in? The "areas" functionality in simpleERB was built around the concept of a single restaurant with areas...
Chelsea
Chelsea

Coronavirus

With Beer Gardens already sold out for months across the UK, should restaurants be taking deposits for post lockdown bookings?

With Boris Johnston announcing plans to reopen the hospitality industry from April 12th, customers are keen to make up for the lost time. Many beer gardens claim they are sold out for months, with some pubs and restaurants claiming they are booked out until Autumn. Some restaurants are reportedly facing...
Chelsea
Chelsea

Coronavirus

Top five recommendations from simpleERB to help restaurants through a socially distanced festive season.

No one knows what type of Christmas and festive trade we will have this year, and what type of restrictions will be in place, however, we feel it's a good idea to start, looking at strategies to maximise on a socially distanced service.
Chelsea
Chelsea

Coronavirus

Pubs turning to hot desking to recoup lost evening trade

Lockdown, social distancing, and WFH have become prominent features in our language over the last few months, however, a new term could be finding its way into our vocabulary soon; working from the pub (WFP).
Chelsea
Chelsea

Coronavirus

New feature coming soon to simpleERB - Contact Tracing

We are excited to let you know about a new feature coming soon to simpleERB: CoVid contact tracing (GDPR compliant).If the authorities where you operate require you to obtain and hold the contact details of diners for Covid contact tracing, simpleERB will be able to easily help you with that. In the...
Chelsea
Chelsea

Coronavirus

How can simpleERB settings help restaurants with the new service guidelines for reopening?

We have received a number of queries lately enquiring about the best way to use simpleERB settings to deal with “the demands of CoVid” when reopening for service. A lot of these requests have been driven by new customers now requiring a booking service due to government guidelines.
Chelsea
Chelsea

simpleERB features

How will Covid19 affect the restaurant industry? 

We put it to the public to get their thoughts via Twitter and here are the (perhaps) surprising results! With 75.6% of voters saying they won’t change their dining habits, it’s looking positive for the UK at this point in time, it might not hit us as hard as we are all anticipating. However, from a...
Chelsea
Chelsea

Release Notes

simpleERB Update - Release 15.7

We launched an update to simpleERB earlier this week. You will see there are a couple of noticeable changes to current settings we hope you find helpful.
Chelsea
Chelsea

News

Be ahead of the game. Use those January blues to your advantage to boost New Year sales with a creative restaurant marketing campaign.

With the festive season well underway, you are probably up to the eyeballs in Christmas crackers and mince pies. The last thing you want to think about is the dreaded January Blues, what a way to be a grinch! However, hear us out. January is renowned for being quiet and having the biggest dip in restaurant...
Chelsea
Chelsea

News

simpleERB Release 15.6 

You may have noticed over the last week a few recent tweaks and changes were made to the live site. Some of these are small fixes, however, we have added two new changes to improve efficiency. Widget Suspends – View only current suspends with an option to view older To avoid a long list of historical...
Chelsea
Chelsea

simpleERB features

All I want for Christmas, is a smooth restaurant service. simpleERB can help with that, through the "Gift of Planning".

The countdown is on to the most wonderful time of the year…..the festive ‘silly’ season and Christmas Day! Over next two months for most restaurants, it will be the busiest and possibly most profitable time of the year. Early bird bookers have probably already been making their mark in the diary the...
Chelsea
Chelsea

simpleERB features

Use these 5 tips to get customers back through the door by improving customer retention.

According to these statistics, in 2017 within the UK there were 86,630 businesses operating in the restaurant and mobile food service industry. With so many dining and delivery options, how do you keep customers coming back after wowing them with your service and food? Restaurateurs know that it is...
Chelsea
Chelsea

Payments

Do Christmas no shows and last minute cancellations turn you into the Grinch? Here’s why you should enforce deposits on group bookings.

With Christmas right around the corner (less than 3 months….but who’s counting) and mince pies already stocked on shop shelves, customers are on the hunt for booking the festive season. Trying to run a smooth restaurant service can often resemble a plate spinning circus act, of trying to get the right...
Chelsea
Chelsea

News

Why the radio silence you may ask?

Image source – Supernico26 Have you missed us? Sorry for the radio silence around here the past few months, however, we have plenty of excuses if you want to hear them! We have been working hard on updates to keep in compliance with the new European payment regulations of SCA (Strong Customer Authentication...
Chelsea
Chelsea

simpleERB features

Be prepared for Valentine's Day

How simpleERB can help set you up for a successful Valentine’s service this year. With Valentine’s Day fast approaching, is your restaurant already taking bookings and prepared to capitalise on what could be the busiest night after the festive silly season? simpleERB can help you make the most of this...
Chelsea
Chelsea